Application Support & Maintenance
"Go-live is not the finish line"
Go-live is not the finish line. We provide SLA-backed support that keeps your applications available, secure, and continuously improving — so your internal teams can focus on building, not firefighting.
Six support surfaces
Proactive monitoring
24/7 synthetic and real-user monitoring with anomaly detection before users notice an issue.
Incident management
Triage, root cause analysis, fix, and post-incident review — every P1 gets a written RCA within 48 hours.
Security patching
Dependency scanning and OS/runtime patches applied on a rolling basis to eliminate known CVEs.
Release management
Scheduled maintenance releases, hotfixes, and change management aligned to your CAB process.
Backup & recovery
Automated backups with tested, documented recovery procedures and regular DR rehearsals.
Continuous improvement
Monthly health reports identifying performance trends, technical debt, and optimisation opportunities.
How an incident is handled
Detection
Automated monitoring fires an alert — or a user raises a ticket via portal, email, or phone — triggering immediate triage.
Triage & priority
Incident classified P1–P4 based on business impact and user count. SLA clock starts from first contact.
Escalation
P1 and P2 incidents are immediately routed to a named engineer with context of your system — no cold handoffs.
Resolution & RCA
Fix deployed, services confirmed stable, and a written RCA delivered within 48 hours of every P1.
Related sub-services
Talk to us about ongoing support
Tell us about the applications you need to keep running. We will scope an SLA-backed support package and named team.